Policies

Digital Files

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Kings Kreations offers digital files. You are responsible for your own printing when you request a digital file. 


• Those listed will be for a digital file only and NOT for the actual printed products. (PDF or JPEG)

• Due to different monitor calibrations and printer setups, output colors may vary.

• Refunds cannot be provided after delivery of digital image due to the nature of the product.

Refunds

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I understand and agree that majority of the products sold by Kings Kreations are custom, made to order items, will under NO circumstance be will refunded in any way.


If you feel like there is an exception or you have a special case that need to be reviewed by our company do not hesitate to contact us. 

Exchanges

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All Sales are FINAL!


There is absolutely no exchange on personalized or custom items unless there was a error made on the company's end. 


We make a very diligent effort to ensure that all of our customers are 100% satisfied with their purchases.

Shipping

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Shipping is usually done through USPS or UPS ground services upon request. Rush orders/Express mail is an option but at the buyers expense.


Please keep this in mind or your items ship priority/ground service unless you request the more expensive service prior to placing an order. Please refer to UPS.com and USPS.com for rate increases for comparisons as well.


If you are placing a bulk party order, keep in mind that to keep your costs down, because bulk orders require larger boxes with more weight, you will significantly pay more for a faster service. To keep your costs economical, please be aware that it will ship priority/ground.

Any items that have been damaged during shipment or that you may have an issue with MUST BE reported within 48 HOURS, NO EXCEPTIONS! Damaged items will be replaced upon photographic proof. The replacement will be what was ordered on the original order. No changes will be made. 

In most cases, the expected delivery date will be provided at checkout, and it will reflect a delivery time of 1-3 business days and is based on origin, destination, and drop-off time. The expected delivery date DOES NOT come with a money-back guarantee. The ONLY MONEY BACK GUARANTEED SERVICE is OVERNIGHT PRIORITY EXPRESS. If this option is needed, you must let me know before placing your order!


Copyright

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Please note that you are paying for a creative service and the time spent designing and personalizing your item with personal information and/or photos, which is permitted for one-time PERSONAL USE. This item is not a licensed product; all character images (Disney) used are free and not being sold. We DO NOT SELL or claim ownership over the character clipart or graphics; they belong to their respective copyright holders. Items purchased are for one-time personal use only and are not to be re-sold for any reason. 

It is very important to note that copyright restrictions on the Characters only permit graphics to be used for one time personal use such as birthday parties. Not all photo labs are aware of this policy and if you have issues with a photo lab refusing to print for you, please try another local photo lab or print at home yourself. You are responsible for the printing of your invitation. I do not provide a copyright release, so make sure the company that you use for printing doesn't need one. No refunds will be given for printing issues. 

Please note that by ordering, you certify that you own the rights to any photos submitted by you and have permission to use them. If you are submitting professionally taken photos, you MUST have a release form for their use. Kings Kreation is not liable for any misuse of copyrighted materials submitted by the customer or any copyright infringement claims. Please send us a email if you have any questions. 

Custom Request

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Customers have questions. We have answers. If you need something that is not posted on our website please contact us.